Returns and Exchanges

Ordered the wrong product? Or your product is faulty?

No problem, just send an e-mail to: hello@mercuryldn.com within 14 days after date of delivery.

Please provide us with your full name and order number. We will provide you with the return instructions.

Once the return order is received we will refund your order within 5 days or your replacement order will be processed.  

*Any shipping cost or fees for the return are not refundable.

Please Note

Returns must be new in their original package.

Make sure to add your order number in the return.

We do not provide return labels for customer returns or exchanges*

Returns will be accepted only if reported within 14 days from the date of delivery. (For consideration of holiday gifts, items purchased between December 1st and December 24th will be accepted for return until January 14, given all other guidelines are met.)

You are responsible for the arrival of the return shipment at our address. We therefore recommend using a service with track and trace option to track your return shipment. If returned products are not received, no refund will be given or no replacement will be arranged.

Any special offers may not be applicable after you return (part of) your order. In this case, your refund is adjusted to the original price.

If you received a damaged item, you must mail hello@mercuryldn.com within 3 business days of receipt to report the problem.