Refund Policy

RETURN, REFUND AND EXCHANGE TERMS

We know that sometimes mistakes happen and you need to return an item. If you’ve purchased the wrong product directly through our website, you can return it to us for a full refund or exchange within 14 days of delivery.

So that we can sort out your return, contact us with your order number and the reason you’d like to send your item back.

We will then send you the necessary details for your return shipment. If you’re returning your product because you’ve changed your mind, you need to make sure that it hasn’t been used and is still in its original packaging. Unfortunately, we can’t accept returns for any items which have been personalised, customised or modified specifically for you. Please also wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products. 

CANCELLATION TERMS

If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.